Privacy Policy

We are committed to protecting and respecting your privacy. This privacy policy explains how your personal data is collected, used, and disclosed by our company when you visit our website or use our services. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. We take your privacy seriously, and we are dedicated to safeguarding your personal information in accordance with applicable data protection laws.

Our commitment to data privacy is not only a legal obligation but also an ethical responsibility. We believe that transparency about how we handle your personal information is crucial, and this policy aims to explain in the most comprehensive manner possible how we manage, protect, and secure your data.

Identity of the Data Controller

In compliance with the relevant data protection regulations, we inform you that the data controller responsible for processing your personal data is:

The data controller is the entity that determines the purposes and means of processing your personal data. We are responsible for ensuring that the processing of your data complies with the legal framework governing the protection of personal data. Our objective is to provide you with a transparent overview of how your data is handled while ensuring that your rights as a data subject are respected at all times.

If you have any questions or concerns regarding the processing of your personal data, or if you wish to exercise any of your legal rights (which are discussed in detail later in this policy), please do not hesitate to contact us using the contact details provided above.

Types of Data Collected

The personal data we may collect from you can be categorized as follows:

  • Personal Identification Data: Name, surname, address, email address, phone number, or other personal details that allow us to identify you.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform. This data is collected when you access our website.
  • Usage Data: Information about how you use our website, services, and products, such as the pages you visit and the links you click.
  • Transaction Data: If applicable, details about any payments you make, including billing address and payment information.
  • Location Data: With your consent, we may collect data about your geographical location in order to provide location-based services or content.
  • Profile Data: Username, password, preferences, feedback, and any other relevant information you provide when you create an account with us or interact with our services.

Purpose of Processing Personal Data

We collect and process your personal data for various purposes, which include but are not limited to the following:

Providing Services

We use your personal data to deliver the services you request, including providing access to our website, ensuring its functionality, and responding to your inquiries.

With your consent, we may send you promotional materials, newsletters, and other communications that we believe may be of interest to you based on your preferences. You have the right to opt out of receiving such communications at any time.

We are required to process your data to comply with legal obligations imposed by applicable laws, including responding to lawful requests from regulatory authorities.

Improving User Experience

Data collected from your interactions with our website helps us understand how users interact with our services, allowing us to improve and enhance the user experience.

We may use your personal data to ensure the security of our services, detect and prevent fraudulent activity, and protect the integrity of our systems.

Legal Basis for Processing Personal Data

We only process your personal data when we have a legal basis to do so. The legal bases for processing personal data under the GDPR (General Data Protection Regulation) include:

  • Consent: When you have provided your explicit consent for us to process your data for specific purposes. For example, when you opt-in to receive marketing communications.
  • Contractual Necessity: When the processing of your personal data is necessary to fulfill a contract with you or to take steps prior to entering into a contract. This applies when you purchase products or services from us.
  • Legal Obligation: When we are required to process your data to comply with a legal obligation, such as maintaining accurate records for tax purposes.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services or ensuring the security of our website, provided that your rights and interests are not overridden by our interests.

Retention Periods for Personal Data

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the data and the purposes for which it is processed:

  • Account Data: If you create an account on our website, we retain your personal data for as long as your account is active or as needed to provide you with our services.
  • Transaction Data: Data related to financial transactions will be retained for a period required by law, such as for tax or auditing purposes.
  • Marketing Data: We retain your contact details for marketing purposes until you withdraw your consent or opt out of receiving marketing communications.
  • Technical and Usage Data: Data collected for analytics and website performance purposes is typically retained for a shorter period, such as six months to a year, after which it is anonymized or deleted.

We periodically review the data we hold to ensure it is still necessary and relevant for the purposes for which it was collected. When personal data is no longer needed, we securely delete or anonymize it.

Third-Party Services and Tools

We use a range of third-party services and tools to enhance the functionality of our website and services. These third parties may collect, process, and store your personal data in accordance with their own privacy policies. Below are the key third-party services we use and a description of how they handle personal data:

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to analyze how users interact with our website. The data generated by these cookies is transmitted to and stored by Google on servers in the United States. Google may use this data to compile reports on website activity and provide other services related to website usage and internet activity.

For more information about how Google processes data, please refer to their privacy policy: Google Privacy Policy.

We integrate with social media platforms such as Facebook, Instagram, and Twitter to allow users to share content or interact with our services. When you engage with these platforms through our website, your personal data is shared with these third-party platforms. The data you share is governed by the privacy policies of the respective social media platforms. We encourage you to review their privacy practices before using their services.

Our website is hosted by third-party hosting providers, which may collect and process personal data such as IP addresses, server logs, and traffic data. These providers ensure the smooth operation of the website and help detect any potential security vulnerabilities.

With your explicit consent, we may collect location data from your device to provide location-based services and content. Location data is typically collected through GPS, Wi-Fi networks, or Bluetooth signals. This data is used to deliver personalized experiences, such as tailored content, offers, or recommendations based on your location.

You can disable location services at any time through your device’s settings, but doing so may limit the functionality of some features of our website.

Security of Your Personal Data

We are committed to ensuring the security of your personal data. To prevent unauthorized access, loss, or disclosure, we implement a range of technical and organizational measures. These include:

  • Encryption: We use encryption protocols to protect personal data during transmission and storage.
  • Access Controls: Access to personal data is restricted to authorized personnel only, and we regularly review access permissions to ensure they are appropriate.
  • Firewalls and Intrusion Detection Systems: Our servers are protected by firewalls, and we use intrusion detection systems to monitor and protect against unauthorized access.
  • Data Backup and Recovery: We perform regular data backups to ensure that personal data can be recovered in the event of a security breach or hardware failure.

While we take every precaution to secure your personal data, please be aware that no system is completely secure. We cannot guarantee the absolute security of your data, and you share your personal information with us at your own risk.

Your Rights as a Data Subject

Under applicable data protection laws, you have a range of rights regarding the processing of your personal data. These rights are designed to give you more control over how your personal data is used and processed. Your rights include:

Right to Access

You have the right to request access to your personal data that we hold. This includes information about the purposes of processing, the categories of data processed, and the recipients or categories of recipients to whom your data has been disclosed.

If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we rectify or update that information.

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent for processing.

In certain situations, you can request that we restrict the processing of your personal data. This means that your data will still be stored but not processed further, except for specific purposes, such as legal claims or protecting the rights of others.

Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and you can request that we transmit this data directly to another controller where technically feasible.

You have the right to object to the processing of your personal data at any time, especially when the processing is based on our legitimate interests or is carried out for direct marketing purposes.

If you have given your consent for us to process your personal data, you have the right to withdraw that consent at any time. This withdrawal does not affect the lawfulness of any processing carried out before you withdraw your consent.

If you believe that we have not complied with applicable data protection laws, you have the right to file a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the contact details provided at the beginning of this privacy policy. We will respond to your request within the timeframes stipulated by law.

Data Transfers to Third Countries

In some cases, your personal data may be transferred to countries outside the European Economic Area (EEA). If such data transfers occur, we will ensure that appropriate safeguards are in place to protect your data. These safeguards may include:

  • Standard Contractual Clauses: We may use standard data protection clauses approved by the European Commission, which provide adequate protection for personal data transferred outside the EEA.
  • Adequacy Decisions: Where applicable, we may transfer personal data to countries that have been recognized by the European Commission as providing an adequate level of data protection.

In all cases, we ensure that your personal data is processed securely and in accordance with this privacy policy.

Third-Party Websites

Our website may contain links to third-party websites, products, or services. These external websites are governed by their own privacy policies, and we encourage you to review those policies before sharing any personal data. We are not responsible for the privacy practices or content of these third-party websites.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. If we make significant changes, we will notify you by updating the policy on our website and, if possible, through other means of communication such as email. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

Any changes to this policy will become effective when the updated version is published on our website. Your continued use of our services after the changes have been implemented will signify your acceptance of the updated policy.

Last updated: 11/01/2024